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Phone Specialist, Consumer Support Services-4

Job Description

Responsibilities

Handle credit reporting questions. 15%

Handling consumer verbal disputes on collection accounts. 45%

Interdepartmental communications and follow up on cases. 5%

Research and respond to consumer's specific inquiries about bankruptcy. 10%

Responding to consumers' general inquiries about collection accounts. 10%

Route calls to specific departments. 5%

System documentation and codes removal/adding. 10%

Qualifications

Education:

Required: High School Diploma; General studies

Languages:

Required: English (Verbal: 90%+, Written: 90%+, Reading comprehension: 90%+); Spanish (Native language)

Work Experience:

Required: 1+ years of experience in customer service. Problem solving, Time management/organizational skills, Customer service, Conflict management, Assertive communicator, Ability to work under pressure, Able to work by objectives. Proficient in the use of computer systems, Intermediate knowledge on Microsoft outlook.

Preferred: Proficient in the usage of the full microsoft office package.

Position Title

Phone Specialist, Consumer Support Services-4

Location

Heredia

Category

Operations

Position Status

Full time