Phone Specialist, Consumer Support Services-4Apply Now
ResponsibilitiesHandle credit reporting questions. 15%
Handling consumer verbal disputes on collection accounts. 45%
Interdepartmental communications and follow up on cases. 5%
Research and respond to consumer's specific inquiries about bankruptcy. 10%
Responding to consumers' general inquiries about collection accounts. 10%
Route calls to specific departments. 5%
System documentation and codes removal/adding. 10%
Education:Required: High School Diploma; General studies
Languages:Required: English (Verbal: 90%+, Written: 90%+, Reading comprehension: 90%+); Spanish (Native language)
Work Experience:Required: 1+ years of experience in customer service. Problem solving, Time management/organizational skills, Customer service, Conflict management, Assertive communicator, Ability to work under pressure, Able to work by objectives. Proficient in the use of computer systems, Intermediate knowledge on Microsoft outlook.
Preferred: Proficient in the usage of the full microsoft office package.
Position TitlePhone Specialist, Consumer Support Services-4
Position StatusFull time