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Who we are:

Encore Capital Group is an international specialty finance company with operations in 14 countries. Working at Encore means joining the industry leader in debt management and recovery solutions for consumers across a broad range of assets.

Encore’s domestic subsidiaries include Midland Credit Management and Atlantic Credit and Finance (ACF) which service unsecured consumer debt in the U.S.

At Encore, our employees are our greatest asset. We seek candidates with a proven track record of accomplishments and a commitment to extraordinary performance.

What we offer:

  • Unlimited earning potential including a base salary with incentives based on monthly goals
  • A comprehensive benefits package
  • Generous paid time off
  • 401 (k) retirement savings plan
  • Career growth opportunities

The role:

Our Account Managers are responsible for making outbound and receiving inbound calls from consumers with past due obligations. We offer our consumers solutions with a focus on treating them fairly and with respect.

We are looking for candidates that are motivated by helping people through difficult situations while providing excellent customer service in a fast-paced and challenging environment.

Review the quick summary of our performance expectations, and then complete our interactive online and telephone application to be considered for an exciting position at Encore.

What we’re looking for:

Reliability: The first and most key component of success is showing up on time and being ready to work. You must make the commitment to treat your employment as a priority.

Communication: Our top performers engage consumers and communicate honestly and sincerely over the phone. You’ll be enhancing your problem solving skills while helping consumers find financial solutions.

Organization: You’ll be scheduling your day to day calls and tracking your leads. In this position, you must have good prioritization skills. Your income will benefit from thorough follow-up on your leads.

A Self Starter: We make sure you have all the tools you’ll need to meet your monthly goals— so it’s up to you to schedule calls and communicate with consumers. Our top performers are ambitious and self-motivated all while providing excellent customer service.

Professionalism: Our Account Managers work hard during each and every call. Our people have confident, serious tones that convey the importance of what they’re discussing.

We are a diverse workplace that is committed to a drug-free environment. If you are offered and accept a position with us, you must successfully complete all pre-employment processes, including but not limited to a criminal background check and a drug test.

Account Manager Hours by Location:

Roanoke, Virginia- Monday-Wednesday 12pm-9pm, Thursday 8:30am-5:30pm, Friday 9am-5pm

St. Cloud, Minnesota- Monday-Wednesday 11:00am-8:00pm , Thursday 7:30am-4:30pm, Friday 7:00am-4:00pm

Phoenix, Arizona- Monday-Wednesday 9:00am-6:00pm, Thursday-Friday 6:30am-3:30pm

Are you ready to begin and move to the next phase in the hiring process?